Terms of service

Welcome to Luxsole. These Terms of Service govern your use of the Luxsole website, https://www.luxsole.shop, and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Luxsole

Luxsole operates an online store offering shoes and related products to customers.

Business Information:
Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States

Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation or security of the site.

You must not:

  • Use the website for fraudulent or unlawful activity.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the website or its normal operation.

  • Copy, reproduce, or misuse website content without permission.

  • Submit false or misleading information when placing an order.

  • Use the website in a way that could harm Luxsole or other customers.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate and current.

However, colors and appearance may vary depending on your device or screen settings. We do not guarantee that every product image or description will appear exactly the same on every device.

We also reserve the right to correct errors, update product information, or change product availability at any time.

4. Orders and Acceptance

When you place an order, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address you provided. An order confirmation does not necessarily mean that we have accepted the order in every circumstance.

We may cancel or decline an order when reasonably necessary, including in situations involving incorrect pricing or product information, suspected fraud, inventory issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Pricing and Payment

Product prices are displayed on our website at the time of purchase. We reserve the right to change prices without prior notice, but a price change will not affect an order that has already been accepted unless otherwise required by law.

Luxsole accepts the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Payment must be successfully completed before an order can be processed.

6. Order Processing

Our standard order processing time is 1–3 business days.

Orders are processed according to our regular business operations. The daily order cut-off time is 5:00 PM based on the business address time in Lubbock, Texas.

Orders received after the applicable cut-off time may be processed on the following business day.

7. Shipping and Delivery

Luxsole provides free standard shipping on all products.

After an order has been processed, the estimated delivery period is 5–11 business days.

Delivery estimates are provided as a general guide and may vary due to circumstances outside our reasonable control, including carrier delays, weather, holidays, customs-related issues, or incorrect delivery information.

Where tracking is available, we will provide a tracking number so you can monitor the progress of your shipment.

8. Customer Responsibility for Delivery Information

Customers are responsible for providing a complete and accurate shipping address and other necessary delivery information at checkout.

If an order cannot be delivered because the information provided was incomplete or incorrect, additional shipping or handling arrangements may be necessary.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

9. Returns

We offer a 30-day return period.

To qualify for a return, the item must be unused and in its original condition. Items that have been worn, used, damaged, altered, or otherwise returned in an unacceptable condition may not qualify.

Customers are responsible for return shipping costs.

Please contact support@luxsole.shop before sending a product back. Our customer service team will provide the appropriate return instructions.

10. Refunds

Once we receive and inspect a returned item, we will determine whether it meets our return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the return has been approved. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

11. Intellectual Property

Unless otherwise stated, the content available on the Luxsole website, including text, graphics, photographs, logos, product information, page layouts, and other materials, belongs to Luxsole or is used with appropriate permission.

You may view and use the website for your personal shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission.

12. Third-Party Services

Our website may rely on third-party companies and services to provide payment processing, shipping, website functionality, analytics, and other business services.

Your use of certain third-party services may also be subject to the terms and policies of those providers. Luxsole is not responsible for services or websites operated independently by third parties.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

Website access may occasionally be suspended or limited because of maintenance, technical problems, security concerns, or circumstances beyond our reasonable control.

14. Disclaimer

To the extent permitted by applicable law, the Luxsole website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that the website, product information, or other content will always be complete, current, uninterrupted, or error-free.

Nothing in these Terms is intended to remove or limit any consumer rights that cannot legally be excluded or restricted.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Luxsole will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or your inability to use the website.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, damages, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

17. Changes to These Terms

We may update these Terms of Service from time to time. Changes may be made to reflect updates to our business practices, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by law.

18. Governing Law

These Terms of Service are intended to be governed by the applicable laws of the State of Texas and the United States, without regard to conflict-of-law principles, except where applicable law provides otherwise.

19. Contact Us

If you have questions about these Terms of Service, an order, or any of our policies, please contact us:

Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States

Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop