Shipping policy
At Luxsole, we work to get your order packed and on its way as quickly as possible. This Shipping Policy explains how we process orders, when shipments are sent, and what you can expect after your purchase.
Order Processing
Orders are normally processed within 1–3 business days after the order is placed.
Our daily order cut-off time is 5:00 PM based on the local time at our business address in Lubbock, Texas. Orders placed after the cut-off time may be handled on the next business day.
Please note that order processing time and shipping time are separate. The estimated delivery period begins after your order has been processed and shipped.
Shipping Cost
Standard shipping is free on all products.
There is no standard shipping charge added to your order at checkout.
Delivery Time
Our estimated standard delivery time is 5–11 business days after the order has been processed.
Delivery estimates are provided as a general timeframe rather than a guaranteed delivery date. Actual delivery may vary depending on the destination, shipping carrier, weather, holidays, or other circumstances outside our reasonable control.
Tracking Information
Tracking is available for shipments.
Once your order has been shipped and tracking information becomes available, we will provide a tracking number so you can check the progress of your package.
Please allow some time for the carrier's tracking system to update after the tracking number is first issued.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you need to correct your shipping information, please contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed or Missing Packages
Although we work with shipping providers to deliver orders within the estimated timeframe, occasional delays can occur.
If your package has not arrived within the expected delivery period, please contact us at support@luxsole.shop with your order details. We will review the available shipping information and assist you as appropriate.
Incorrect or Undeliverable Addresses
If a package cannot be delivered because of an incorrect, incomplete, or invalid address supplied by the customer, the delivery may be delayed or returned to the sender.
Please make sure your shipping information is correct before completing your purchase.
Damaged Packages
If your package arrives damaged, please contact our customer service team promptly at support@luxsole.shop and provide your order information along with relevant details about the condition of the package and product.
We will review the matter and determine the appropriate next steps.
Returns and Shipping Costs
Luxsole accepts eligible returns within 30 days of receiving an order. Returned products must be unused and in their original condition.
Customers are responsible for the cost of return shipping.
For complete return requirements and refund information, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about shipping or your order, please contact Luxsole:
Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States
Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop