Privacy policy

At Luxsole, we respect your privacy and take reasonable steps to protect the information you provide when you shop with us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when using our website, https://www.luxsole.shop.

By visiting or purchasing from our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction details

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

Payment information may be processed through the payment providers available at checkout. We do not need to retain your complete payment card details to process your order.

2. How We Use Your Information

We use the information we collect for ordinary business purposes, including to:

  • Process and fulfill your orders

  • Arrange shipping and provide tracking information

  • Communicate with you about your purchase

  • Respond to questions, requests, and customer service inquiries

  • Process returns, refunds, and other order-related matters

  • Maintain and improve our website and services

  • Detect, prevent, and address fraudulent or unauthorized activity

  • Meet applicable legal and regulatory requirements

We only use information for legitimate business purposes and do not sell your personal information as part of our ordinary business operations.

3. Payment Information

Luxsole accepts payment methods including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payments may be handled by third-party payment providers. When you make a payment, information necessary to complete the transaction may be provided directly to the applicable payment processor. Their handling of payment information is governed by their own privacy policies and terms.

4. Shipping and Order Information

To deliver your purchase, we may provide necessary information, such as your name, delivery address, telephone number, and order details, to shipping or delivery providers.

Our standard processing time is 1–3 business days, followed by an estimated delivery period of 5–11 business days. Standard shipping is free on all products. Where available, tracking information may be provided so you can follow the progress of your shipment.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly, remember certain preferences, understand how visitors use the website, and improve the shopping experience.

You can adjust cookie settings through your browser. Please note that disabling certain cookies may affect some website features or functionality.

6. Information From Website Usage

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, referring pages, pages viewed, and general interaction with the website.

This information helps us maintain website security, understand website performance, and improve our services.

7. When We Share Information

We may share information when reasonably necessary to operate our business. This may include sharing information with:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and technology service providers

  • Customer service or business support providers

  • Professional advisers where appropriate

  • Government authorities or other parties when required by law

Service providers that receive information on our behalf are expected to use it only for the services they provide to us and to handle it appropriately.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot promise absolute security.

9. Third-Party Services and Links

Our website may work with third-party services or contain links to websites operated by others. Those third parties may have their own privacy practices.

Luxsole is not responsible for the privacy policies or content of websites that we do not operate. We encourage you to review the privacy information provided by any third-party service before submitting personal information to it.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain information we hold about you.

You may also contact us if you have questions about how your information is being used or would like to make a privacy-related request.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is intended for general shoppers and is not directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

12. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When changes are made, we will update the Last Updated date shown at the beginning of this policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how Luxsole handles your information, please contact us:

Luxsole
6223 Slide Rd
Lubbock, TX 79414
United States

Email: support@luxsole.shop
Phone: +1 (469) 871-0911
Website: https://www.luxsole.shop